May 7, 2013

Mobilicity Customer? BEWARE!

Mobilicity
Mobilicity (Photo credit: Wikipedia)
Yes yours truly is a subscriber, and after a year I'm not so much a fan any more.

The problem, or my issue(s) with Mobilicity started shortly after subscribing, (about this time last year) when I discovered that their website doesn't use https.

Https is a secure protocol used by websites that process sensitive information, mainly financial.

Upon visiting Mobilicity's website one is warned, (in this case by Google-Chrome) that the website certificate has expired. Not good!

The question I ask, is how can a company that expects one to give them our credit card information and access to our banking particulars be so amateur, when producing their own website - I mean our information is wide open to anyone sniffing on the network, and/or a man in the middle attack?!

Now, I readily admit that yours truly is attracted to Mobilicity because of their prices, and so called lack of BS, but read on - they appear to have their own source of BS.

Now on to today's problem, and the reason why I'll probably be leaving Mobilicity.

I have, since last year, always paid 3 months in advance - something that Mobilicity gives one the option to do for a discount. The new anniversary effective today, (May 07 2013) I decided to pay for May, rather than the next 3 months.
So, in light of that decision, the last week of April I deposited $70+ into my mobilicity account, to cover the $50 monthly cost. All is well you say?

Not so, dear reader.
This morning my cell phone went dead (no phone/data service). Apparently Mobilicity thinks that I haven't paid my account for the upcoming month, hm ... time to make a phone call.

So, I call Mobilicity customer service, (I assume since it was auto-routed) and talk to a CSR going by the name "Dennis", who tells me he is from Central America - he does speak with a Latino accent.

So, playlng things low key I start by saying that just found out my account was suspended. After a short pause he says sanctimoniously,  yes, for non-payment.

I tell Dennis that is incorrect, I hear a pause, Dennis starts to say something, then abruptly pauses. Dennis then says, you deposited $70.00 into your account from your "wallet" and bank account, however sir your plan is for 3 months, therefore it was suspended.

This is asinine on two accounts:


  1. When opening the account last spring at the Mobilicity store on Parliament and Wellesley Streets, Ashfuk, the sales representative at the time, when asked, said that changing to a monthly term in no problem -- Just ensure that the proper dollars are either in your wallet or your account prior to anniversary. Which I did.
  2. What kind of company doesn't automatically renew for the lesser term if the money is in the account?! I mean just suspending the account before checking is absurd, not to mention, bad business practice.
So, yours truly informed Dennis to change it to monthly, effective immediately,  and to re-enable my service.

I also told him that I expect, Mobilicity to give me a credit of one month due to their screw-up  Unfortunately I was waiting for an important call - An employment opportunity, which I appear to have missed!
Thanks so much Mobilicity!

Anyone have recommendations for another provider that can accept Mobilicity protocol scheme? Think it's HSPA+


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May 5, 2013

Want to Know How Bitcoin Works?

The bitcoin logo
The bitcoin logo (Photo credit: Wikipedia)
Unless you've been living under a rock, a cave or not on the internet, you've probably heard of Bitcoin.

Our friends over at the KHAN Academy have done this nice and thorough Bitcoin 101 on how the Bitcoin ecosystem works.

The KHAN Academy is well known for it's free tutorials on programming and math, so it's great to see such tutorials on Internet phenom like this. They have a pretty extensive "101" section on the financial industry as well -- not just bitcoin.

Enjoy the article (it's done in movie form) and I would especially recommend one read the comment section. Further questions are answered there.
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